Return Policy

CLAIMS

Claims for shortages of Goods should be made online in writing to online@appliedau.com immediately upon receipt of Goods and no claim will be recognised unless made within 7 days from receipt of the consignment in respect of which the shortage is alleged. Claims for non-receipt of Goods must be made within 30 days of the date of invoice. Other claims will not be considered unless received within 30 days of receipt of Goods and reference is made to the appropriate despatch advice or invoice number.

RETURN OF GOODS FOR CREDIT

Goods will not be acceptable for return without prior written approval from Applied and the return freight prepaid by the purchaser. Requests for return must be made in writing to online@appliedau.com within 14 days of receipt of the goods. The seller reserves the right to charge a handling fee of $25.00 or 15% of the credit note value, whichever is greater. An additional service fee may apply if further inspection is required. The goods must be in resalable condition (unused, packaging unopened, packaging undamaged eg no graffiti or damaged box) to be accepted back for credit. Specially procured goods cannot be returned.

RETURN OF GOODS SHIPPED FREE

If the customer’s initial order is over $100.00 and does not contain any dangerous goods (eg. Aerosols) or items considered heavy or oversized (eg. Hose Reels), they will qualify for free shipping on their order. In the case that any item(s) from a ‘free shipping’ order are returned to Applied for credit, the customer will be liable to organise the return freight & pay Applied’s freight expense in fulfilling the initial ‘free shipping’ order of a minimum of $16.50. Additional charges may apply if the freight incurred in the initial order exceeded $16.50.

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